[vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365316112{margin-top: 75px !important;padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1605001849869{margin-bottom: 50px !important;}”]
Shipping & Delivery
[/vc_column_text][vc_row_inner css=”.vc_custom_1410358939666{margin-bottom: 20px !important;}”][vc_column_inner width=”1/2″ css=”.vc_custom_1443415906747{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]
What Shipping Methods Are Available?
For all orders, we utilize tracked courier services such as Pgeon Prime. Once your order has been fully processed, you will receive an email with the tracking number of your parcel.[/vc_column_text][vc_column_text]
When can I receive my order?
Delivery time will often depend on the location of the receiver and seasonal situations in the country.
For West Malaysia, the estimated delivery time will be between 1 to 5 working days.
For East Malaysia, the estimated delivery time will be between 5 to 8 working days.[/vc_column_text][vc_column_text]
Can I change my shipping address?
Yes but only if the order tracking number has not been generated.
Contact us via our live chat or email us at [email protected] as soon as possible after your order has been placed. Please provide your order number and the new address for swift actions.[/vc_column_text][vc_column_text]
Where does OzPro ship from?
We ship from our headquarters in Petaling Jaya, Selangor, Malaysia.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443415917948{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]
When will my parcel be shipped out?
All orders will be packed between 1 to 5 working days and ready for a courier pick up the next working day[/vc_column_text][vc_column_text]
What is the shipping charges?
We offer free shipping for any orders above RM 120.
For orders below RM120, there will be a delivery charge of RM 8.
The RM 8 delivery charge applies to both West and East Malaysia.[/vc_column_text][vc_column_text]
Is there a Cash on Delivery option?
For the meantime, COD is not available.[/vc_column_text][vc_column_text]
Do You Ship Internationally?
Yes, we do. However, our website is currently a work in progress and not optimized for international orders yet.
Do contact us at [email protected] to place an order. Our team will be happy to assist you.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359860044{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365252231{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1571304038277{margin-bottom: 50px !important;}”]
Payment Information
[/vc_column_text][vc_row_inner css=”.vc_custom_1410358939666{margin-bottom: 20px !important;}”][vc_column_inner css=”.vc_custom_1443415970531{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]
What Payment Methods Are Accepted?
We accept Visa & MasterCard through Stripe Payment Gateway.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359869569{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365260609{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1605003421991{margin-bottom: 50px !important;}”]
Orders
[/vc_column_text][vc_row_inner css=”.vc_custom_1410358939666{margin-bottom: 20px !important;}”][vc_column_inner width=”1/2″ css=”.vc_custom_1443415995655{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]
How do I place an Order?
Browse through our store and add to cart. Proceed to the checkout page to make a payment. [/vc_column_text][vc_column_text]
Do I need an account to place an order?
Yes, this is for the convenience of order tracking. [/vc_column_text][vc_column_text]
Who should I to contact if I have any queries?
Visit our Get In Touch page for more info![/vc_column_text][vc_btn title=”Get In Touch” style=”classic” color=”black” link=”url:http%3A%2F%2Fshop.ozpropets.com%2Fpages%2Fget-in-touch%2F|target:_blank”][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443416006097{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]
How Can I Cancel Or Change My Order?
Order cancellations are only allowed if the order has not been processed.
Contact us via our live chat or email us at [email protected] as soon as possible after your order has been placed. Please provide your order number for swift actions.[/vc_column_text][vc_btn title=”Get In Touch” style=”classic” color=”black” link=”url:http%3A%2F%2Fshop.ozpropets.com%2Fpages%2Fget-in-touch%2F|target:_blank”][vc_column_text]
How Do I Track My Order?
Sign in to your account and enter your account dashboard. Your orders list will be under the “Orders” tab.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359869569{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365260609{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1609146056189{margin-bottom: 50px !important;}”]
Refund/Exchange Policy
[/vc_column_text][vc_row_inner css=”.vc_custom_1410358939666{margin-bottom: 20px !important;}”][vc_column_inner css=”.vc_custom_1443415995655{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]
What is your refund/return policy?
At OzPro, your satisfaction means a lot to us.
If you have any issues with your order, please contact us via live chat or email us at [email protected] within 7 days of receiving the parcel along with your order number, photo evidence and reason for refund*. We will get in touch with you within 7 working days once we have received your refund request.
Refund / Exchange Policy:
1. Applicable to online orders made through our website – ozpropets.com only.
2. Refund is only allowed for goods damaged during transit or defected items.
Any orders damaged via transit or custom clearance, we will offer replacement or refund.[/vc_column_text][vc_btn title=”Get In Touch” style=”classic” color=”black” link=”url:http%3A%2F%2Fshop.ozpropets.com%2Fpages%2Fget-in-touch%2F|target:_blank”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]