Shipping & Delivery

[vc_row][vc_column][vc_toggle title=”Where does OzPro ship from?”]We ship from our headquarters in Petaling Jaya, Selangor, Malaysia.[/vc_toggle][vc_toggle title=”How will my order be delivered?”]For all orders, we utilize tracked courier services such as Pgeon and PosLaju. Once your order has been fully processed, you will receive an email with the tracking number of your parcel.[/vc_toggle][vc_toggle title=”How long will delivery take?”]Delivery time will often depend on the location of the receiver and seasonal situations in the country.

For West Malaysia, the estimated delivery time will be between 3 to 5 working days.

For East Malaysia, the estimated delivery time will be between 5 to 8 working days.

[/vc_toggle][vc_toggle title=”When will my parcel be shipped out?”]All orders will be packed between 1 to 5 working days and ready for a courier pick up the next working day.[/vc_toggle][vc_toggle title=”What is the delivery charge?”]We offer free shipping for any orders above RM 120.

For orders below RM120, there will be a delivery charge of RM 8.

The RM 8 delivery charge applies to both West and East Malaysia.[/vc_toggle][vc_toggle title=”Do you ship internationally?”]Yes, we do. However, our website is currently a work in progress and not optimized for international orders yet. Do contact us at [email protected] to place an order. Our team will be happy to assist you.[/vc_toggle][vc_toggle title=”Can I change my shipping address?”]Yes but only if the order tracking number has not been generated.

Contact us via our live chat on the bottom left or email us at [email protected] as soon as possible after your order has been placed. Please provide your order number and the new address for swift actions.[/vc_toggle][vc_toggle title=”Is there a Cash on Delivery option?”]For the meantime, COD is not available.[/vc_toggle][/vc_column][/vc_row]